Support and FAQs

Thanks for choosing Gfx2day, we are here to help.

Download Information:
If you have not received your download information please email us at admin@gfx2day.com
License Agreement:
Be sure to view our License Agreement. This agreement applies to Gfx2day products only.

General Product Support

• I have a question about a product I ordered. Who do I contact?

  Please email us with any questions, we can help you out. Please include your order number or other pertinent information.

• Are your products MAC/PC compatible?

  Our tutorial files are in MP4 format, You will be able to watch them on MAC but you will not be able to run the .MAX files on your MAC computers because 3Ds max doesn’t work on MAC OS.

• I Provided the Wrong Email Address in my Order

  Please contact our support team to update your info. admin@gfx2day.com

• Can I use your product on multiple machines, If so how many?

  We allow our products to be used on both a work station and a personal computer or laptop provided the licensed user is the sole user of the product.

Downloading Questions

• I can't seem to get access to my download after purchase. What should I do?

  The download link will show up immediately after successful payment and will also be emailed to you, Please check your email box for the email address used for the purchase, also check the spam/junk box to ensure it did not get sent there by mistake. If you were not able to locate the email please send us a friendly email and we’ll be happy to help you out.

• I want to receive my order on DVD but I also want to download them. How can I do this?

  All our products are Download Only, We don’t ship DVDs anywhere.

• I'm having trouble downloading. What should I do?

  We recommend using a download manager for large files.

• I've downloaded the files but I can't seem to get them to Unzip. What should I do?

  Be sure to have the latest version of your Unzipping application (winrar for Windows or The Unarchiver for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.

• How long are downloads available after purchase and what if I lose this information?

  The files are available for a 2 day period and can be extended or reissued. We do recommend burning a DVD backup once you have successfully downloaded your products.

Thanks for choosing Gfx2day, we are here to help.

Download Information:
If you have not received your download information please email us at admin@gfx2day.com
License Agreement:
Be sure to view our License Agreement. This agreement applies to Gfx2day products only.

General FAQs

• I have an idea for a tutorial, where can I submit it?

  You can make a suggestion here.

• I need help with a product, where should I go?

  Please check our support topics to narrow down your specific problem, if you are unable to locate a solution please contact support at admin@gfx2day.com

• Where do you get your music for your tutorials?

  We use FL Studio to make our music files.

• How can I make a blog?

  Check out wordpress.org

• How did you learn 3Ds Max?

  I’ve been self-taught since I was 14 and learned by exploring the program to create great 3D Models and to propel my filmmaking.

• How do you record your screen captures?

  I use Camtasia Studio from http://TechSmith.com

• Where can I show my appreciation for your hard work and free stuff?

  The best place to do that is our products page, not only will you show appreciation but you’ll get a cool DVD too.

Tutorial FAQs

• I don't have that Plug-in! Where are the VRay or other plug-in you use in your tutorials?

  You can get vRay from www.chaosgroup.com, for other plug-ins, you can google them.

• Where can I submit a tutorial idea?

  Post tutorial ideas here.

• I'm having trouble playing the tutorials, what should I do?

  Sometime on busy days our tutorials can load slower than normal. This happens when a large amount of people are downloading one file at one time causing the server to lag a bit. Please be patient and the tutorial should load. If you feel something else might be wrong please contact support.

• What are the rules on Content Usage?

  These tutorials and project files may be used in your work and commercial projects but you may not redistribute the project files or 3D Models with sites related training or 3D Models. Some images are copyrighted and cannot be used commercially.

Thanks for choosing Gfx2day, we are here to help.

Download Information:
If you have not received your download information please email us at admin@gfx2day.com
License Agreement:
Be sure to view our License Agreement. This agreement applies to Gfx2day products only.